Shipping & Returns

Shipping & Returns

Payment: Credit card (VISA only), T/T, Western Union,etc.
Shipping methods: DHL, UPS, for shipping.
Shipping Cost: We charge $20 for per order.
Estimated Delivery Time:
Usually it takes about 08-15 working days for you to receive the dress after placing an order on our website (about 5-8 working days to prepare, and about 3-7 working days to deliver).
* If you want to wholesale , please contact our customer service team,they will meet your need.
* If you have some special requirement of commercial invoice or other details, please leave us a massage or Email us: promdressescustom@gmail.com We will ship out your order as your special require.

Refund Policy

* To return an item, you must email us and inform us of the reason first. Then we will provide you with further instructions about our shipping information.
* Goods must be returned unused and contain all the original packaging and labels. After receiving the return goods, we will refund you the payment.
* Please submit a return request to Our Customer Service within 5 days by email, then you will receive an email to show whether you are eligible for a return. If yes, please supply photos or other evidences that clearly show the problem such as quality issues, damage during shipping, color/style/size error. Returning packages without prior approval from Customer Service will halt or delay your return.
* Please check the provided size chart carefully to ensure correct size. We have no control over and accept no responsibility for the size you select for your merchandise. please understand.
* All returned items must be in their original condition i.e. not altered, damaged or washed, with all tags attached. And the items you sent back should be kept clean as before.
* We can guarantee the quality, if returning is really necessary, customers need to bare the back and forth shipping cost and 35% restocking fee. Thanks for your kind understanding.

Order cancellation

* If you haven''t paid for your order, you don''t need to contact us to cancel it. Your order will be cancelled automatically within 30 days without payment.
* Your order can be cancelled within 24 hours after payment free of charge, however, because your dress is one-off tailor made for your special day, orders cancelled after 24 hours are subject to a handling fee equaling 10% of the item price.
* Please be noted that once your package is shipped, you are not eligible to apply for a cancellation.
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